Contact
SiteTrack is operated by SiteTrack Technologies.
Email SiteTrack support at support@sitetracktechnologies.com.
Website: https://sitetracktechnologies.com/
For account-specific requests, email from the address linked to your SiteTrack account where possible. Do not send passwords, full payment card numbers, or unnecessary sensitive information.
What Support Can Help With
- Login and account access.
- Billing and subscriptions.
- Restore Purchases.
- Cancellation guidance.
- Account deletion.
- Privacy and data requests.
- Project data questions.
- Bug reports.
- Scout AI questions.
- Weather or address lookup issues.
Billing and Subscriptions
SiteTrack subscriptions are handled through Apple App Store billing via RevenueCat. SiteTrack does not use external checkout for digital subscriptions.
You can manage or cancel subscriptions through your Apple subscription settings. Restore Purchases may be available in the app where relevant to refresh entitlement access.
For Apple subscription refunds, use Apple's refund process. SiteTrack Technologies can help with guidance, but Apple controls App Store refund decisions and billing reversals.
Urgent Account or Privacy Requests
For urgent account, deletion, privacy, access, correction, or export requests, email support@sitetracktechnologies.com.
Bug Reports
For bug reports, include your device model, app version if known, what you expected to happen, what happened instead, and any safe screenshots that do not expose private project or client information.
Important Notice
SiteTrack helps organise project information and site coordination workflows. SiteTrack is not legal, tax, accounting, engineering, construction, safety, compliance, or professional advice. Users remain responsible for project decisions, site safety, statutory duties, professional review, and compliance with applicable laws and standards.