Subscription Terms

Paid Plans

SiteTrack may offer three paid launch plans for project and site coordination. Standard is the recommended paid plan:

• Essential: up to 3 total projects, 10 rooms per project, the owner plus one invited viewer, calendar and expenses, core project records, and local Scout help for loaded app information. Workspace record caps are 150 tasks, 75 reminders, 100 contacts, and 500 documents.
• Standard: up to 10 total projects, 25 rooms per project, the owner plus two invited viewers, the project health dashboard, and full Scout AI integration where available. Workspace record caps are 1,000 tasks, 500 reminders, 500 contacts, and 2,500 documents.
• Pro: up to 25 total projects, 75 rooms per project, and 8 people including the owner, with advanced roles for eligible paid members, activity history, a multi-project dashboard, and full Scout AI access where available. Workspace record caps are 5,000 tasks, 2,500 reminders, 2,000 contacts, and 10,000 documents.

Numeric limits control new projects, rooms, tasks, reminders, contacts, documents, and invitations. If an account moves to a lower paid plan while already above a new limit, SiteTrack does not automatically delete existing records or remove existing participants, but further additions are blocked until usage is below the limit or the account upgrades. Features not included in the lower plan, including advanced write roles, may become read-only or unavailable.

Feature availability may depend on app version, account status, subscription status, device support, platform rules, and provider availability.

Plan descriptions are summaries only. The actual features available in the app may change as SiteTrack is developed, corrected, improved, or adapted for Apple rules, provider limits, security needs, technical limits, and launch requirements.

Billing and Renewal

Subscriptions may be monthly or annual. Billing is handled through Apple App Store subscriptions, and subscriptions auto-renew unless cancelled through Apple before the end of the current billing period.

Apple handles payment method, billing, tax, receipt, renewal, cancellation, and refund processes for App Store subscriptions.

Prices, taxes, currency, renewal dates, billing periods, family-sharing availability, payment-method handling, and refund eligibility may vary by country, Apple account, Apple policy, and App Store settings. Users should review the Apple purchase confirmation and Apple subscription settings before buying or renewing.

Manage, Cancel, and Restore

Users can manage or cancel SiteTrack subscriptions in Apple subscription settings. Restore Purchases can be used in the app where relevant to refresh entitlement access after a purchase, reinstall, device change, or account refresh.

SiteTrack Technologies (Pty) Ltd uses RevenueCat to help verify subscription status and apply the correct entitlement in the app.

Restore Purchases does not create a new subscription, issue a refund, change an Apple billing period, or cancel an Apple subscription. It asks the app to refresh purchase and entitlement information from Apple and RevenueCat where available.

Free View and Founding Access

Free View is a permanent complimentary tier with read-only access to one project that the user has accepted through an email-bound invitation code while that project membership remains active. The project owner can revoke membership, which removes access to that project. Free View is not an App Store subscription, does not require payment details, and does not permit the user to create or change project records.

Founding Access is a limited complimentary launch programme. The first 100 eligible accounts that successfully claim a place while the programme is available receive Standard access for 3 calendar months from the date of their successful claim. Creating an account does not reserve a place. Eligibility and remaining availability are confirmed by SiteTrack when the claim is made.

Claiming Founding Access does not require a card or other payment details, does not create an App Store transaction, does not start a paid subscription, and does not automatically charge or renew. A paid subscription after Founding Access is entirely optional and requires the user to make a separate purchase through Apple's App Store purchase process.

Standard features and limits apply during Founding Access. When the 3-calendar-month period ends, the complimentary Standard access ends automatically. Projects created during Founding Access remain stored subject to the Privacy Policy and Data Processing page, but they are hidden until eligible access returns. The account can still use Free View for one accepted invited project.

SiteTrack may close Founding Access to new claims when all places are claimed or when the published programme ends. Closing new claims does not shorten an existing valid claim's 3-calendar-month period. SiteTrack may reject duplicate, abusive, automated, ineligible, or technically invalid claims. Nothing in this section removes rights that cannot legally be excluded.

Access After Expiry or Billing Issues

If Founding Access ends, or if a subscription expires, is cancelled, is refunded, cannot renew, or cannot be verified, paid or complimentary Standard features may become unavailable and the account returns to Free View unless another eligible access grant applies.

Projects created while broader access was active remain stored subject to the Privacy Policy and Data Processing page, but they are hidden until eligible access returns. Free View remains limited to read-only access to one project accepted through an email-bound invitation code.

SiteTrack Technologies (Pty) Ltd may restrict paid features if entitlement status cannot be confirmed through Apple and RevenueCat.

SiteTrack Technologies (Pty) Ltd is not responsible for Apple account problems, App Store outages, payment-method issues, regional App Store restrictions, chargebacks, Apple receipt delays, RevenueCat service interruptions, device settings, or network conditions that affect entitlement checks. Support can help investigate access issues but may need users to manage billing through Apple directly.

No External Checkout

SiteTrack does not use external checkout for digital subscriptions. Digital subscription purchases in the iOS app are completed through Apple App Store billing.

SiteTrack Technologies (Pty) Ltd will not ask users to enter card numbers, Apple account passwords, bank details, or payment credentials into the SiteTrack app or this public website to buy iOS digital subscriptions.

Important Limits

Subscription access does not change user responsibility for project decisions, site safety, budgets, contractor management, supplier decisions, professional review, legal compliance, tax compliance, accounting records, or engineering review.

SiteTrack is not legal, tax, accounting, engineering, construction, safety, compliance, financial, insurance, or professional advice.

Nothing in these Subscription Terms excludes or restricts rights that cannot be excluded or restricted under applicable consumer, privacy, app-store, or other mandatory law. Where local law gives users non-waivable rights, those rights continue to apply.