Subscription Terms

Paid Plans

SiteTrack may offer three paid launch plans for project and site coordination:

• Essential: core access for projects, rooms, tasks, reminders, contacts, documents, calendar basics, expenses, site records, and local Scout help for loaded app information.
• Standard: the recommended paid plan, with broader project limits, stronger project health context, weather intelligence, reports, and full Scout AI integration where available.
• Pro: expanded access for heavier workloads, more collaborators, advanced controls, higher launch limits, broader coordination needs, and full Scout AI access where available.

Feature availability may depend on app version, account status, subscription status, device support, platform rules, and provider availability.

Plan descriptions are summaries only. The actual features available in the app may change as SiteTrack is developed, corrected, improved, or adapted for Apple rules, provider limits, security needs, technical limits, and launch requirements.

Billing and Renewal

Subscriptions may be monthly or annual. Billing is handled through Apple App Store subscriptions, and subscriptions auto-renew unless cancelled through Apple before the end of the current billing period.

Apple handles payment method, billing, tax, receipt, renewal, cancellation, and refund processes for App Store subscriptions.

Prices, taxes, currency, renewal dates, billing periods, family-sharing availability, payment-method handling, and refund eligibility may vary by country, Apple account, Apple policy, and App Store settings. Users should review the Apple purchase confirmation and Apple subscription settings before buying or renewing.

Manage, Cancel, and Restore

Users can manage or cancel SiteTrack subscriptions in Apple subscription settings. Restore Purchases can be used in the app where relevant to refresh entitlement access after a purchase, reinstall, device change, or account refresh.

SiteTrack Technologies (Pty) Ltd uses RevenueCat to help verify subscription status and apply the correct entitlement in the app.

Restore Purchases does not create a new subscription, issue a refund, change an Apple billing period, or cancel an Apple subscription. It asks the app to refresh purchase and entitlement information from Apple and RevenueCat where available.

Limited Setup Access

Setup access, where available, is limited in-app access only and is not an App Store subscription product. Setup access does not include all paid features and may be restricted by plan limits.

Access After Expiry or Billing Issues

If a subscription expires, is cancelled, is refunded, cannot renew, or cannot be verified, paid features may become unavailable and the account may return to limited/setup access. Project data may remain associated with the account subject to the Privacy Policy and Data Processing page.

SiteTrack Technologies (Pty) Ltd may restrict paid features if entitlement status cannot be confirmed through Apple and RevenueCat.

SiteTrack Technologies (Pty) Ltd is not responsible for Apple account problems, App Store outages, payment-method issues, regional App Store restrictions, chargebacks, Apple receipt delays, RevenueCat service interruptions, device settings, or network conditions that affect entitlement checks. Support can help investigate access issues but may need users to manage billing through Apple directly.

No External Checkout

SiteTrack does not use external checkout for digital subscriptions. Digital subscription purchases in the iOS app are completed through Apple App Store billing.

SiteTrack Technologies (Pty) Ltd will not ask users to enter card numbers, Apple account passwords, bank details, or payment credentials into the SiteTrack app or this public website to buy iOS digital subscriptions.

Important Limits

Subscription access does not change user responsibility for project decisions, site safety, budgets, contractor management, supplier decisions, professional review, legal compliance, tax compliance, accounting records, or engineering review.

SiteTrack is not legal, tax, accounting, engineering, construction, safety, compliance, financial, insurance, or professional advice.

Nothing in these Subscription Terms excludes or restricts rights that cannot be excluded or restricted under applicable consumer, privacy, app-store, or other mandatory law. Where local law gives users non-waivable rights, those rights continue to apply.