Apple Handles App Store Refunds
SiteTrack is operated by SiteTrack Technologies.
iOS subscription purchases are handled by Apple App Store billing. Apple controls App Store refund decisions and refund processing.
For billing guidance, contact support@sitetracktechnologies.com.
Website: https://sitetracktechnologies.com/
How Refund Requests Work
Users should request App Store refunds through Apple's refund process. Apple decides refund eligibility, timing, and payment reversal for App Store purchases.
SiteTrack Technologies can help with guidance and support, but cannot directly reverse Apple billing from inside the app.
Subscriptions and Cancellation
SiteTrack subscriptions are handled through Apple App Store billing via RevenueCat. SiteTrack does not use external checkout for digital subscriptions.
You can manage or cancel subscriptions through your Apple subscription settings. Cancelling a subscription normally stops future renewals but does not automatically refund previous payments.
Restore Purchases
If you paid through Apple but SiteTrack does not show the expected access, use Restore Purchases in the app where relevant. If access still does not appear, contact support@sitetracktechnologies.com with your SiteTrack account email and a short description of the issue.
Important Notice
SiteTrack helps organise project information and site coordination workflows. SiteTrack is not legal, tax, accounting, engineering, construction, safety, compliance, or professional advice. Users remain responsible for project decisions, site safety, statutory duties, professional review, and compliance with applicable laws and standards.